With the Olympic Games right around the corner, London is going to be a very busy place. At Amadeus, we have been talking about this major event for some time, and have recently been speaking to some of our hotel providers based in London about their own Olympic expectations and preparations – after all, this is going to be the biggest event in London for many years (and we are all praying for some good weather too). Below, you can read an extract of the interview we have just had with Kate Fletcher, the General Manager of the Millennium Hotel London Knightsbridge.
Q: Please introduce yourself to our readership, and your role at the Millennium London Knightsbridge Hotel
A: My name is Kate Fletcher and I am the General Manager of the Millennium Hotel London Knightsbridge, one of the six Millennium & Copthorne hotels in London.
My hotel is situated on the famous Sloane Street, amongst many luxury designer shops and well-known restaurants. It is situated within close proximity of many museums and top London attractions, and is conveniently just a few minute’s walk from Knightsbridge underground station.
Q: With the Olympics fast approaching, how are you preparing for this busy period?
A: We have been working with retailers, businesses and government authorities in the local area to get into the spirit of the Olympic Games, and to ensure that things will run as smoothly as possible for both our guests and our staff over this period. The team at the hotel are all very excited and are thrilled to be part of the action.
Q: Have you been involved with LOCOG and providing a pool of rooms for the event? How has this process worked for you?
A: We have been working closely with LOCOG, along with our five sister hotels in London, to manage the flow of the large number of guests that we will be hosting over the Olympics, some of whom have been allocated rooms through LOCOG.
Q: Operationally, what changes have you had to make to ensure the smooth running of the hotel?
A: As the Olympics is such a huge event that has had a significant impact on the city, and of course on the hotel, we have had to adapt to the situation and put many different measures in place.
Security is obviously vital at this time and we are making every effort to ensure that our staff and guests are safe. To minimise the impact that travel disruptions will have on both our staff and guests, we are ensuring that everyone is kept informed of any issues and is aware of the less congested routes around the city. Information boards will be installed in key areas of the hotel, to inform visitors of travel updates, and the Concierge will be able to provide information on this too. We are doing whatever we can to make sure that our guests can get around the capital, and to the Olympic venues, as easily as possible.
We will also be operating extended hours in our bar and restaurant, to cater for the needs of guests, and we will be offering additional food and beverage options to our usual service, to fit with what we believe our guests will want and require.
These are just a few of the things that we have put in place to adapt to the situation and to the requirements of guests and visitors to London throughout this time.
Q: Do you have any last-minute availability over the Olympic Games that our Amadeus Hotels users could take advantage of?
A: We do still have some rooms available throughout the period, and would be delighted to welcome Amadeus Hotels users to the Millennium Hotel London Knightsbridge, or to any of the other five Millennium & Copthorne hotels in London. These are situated in the exclusive districts of Mayfair, Chelsea and Kensington, and offer easy access to many popular areas of the city.
Q: Your hotel is based in one of London’s most affluent areas, with plenty of competition – what makes your hotel stand out from others?
A: We are extremely lucky with the fantastic location of the hotel, on fashionable Sloane Street, and this is obviously a huge selling point for us. We are just a short walk from many designer shops and fashion houses, Harrods, Harvey Nicholls, as well as Hyde Park and some of the top sights and attractions that the capital has to offer.
I also believe that our staff have a huge impact on making our hotel stand out from others. Every hotel offers bedrooms and the various amenities that go with them, however we have many loyal guests returning to stay with us, and recommending us, based on their experience and the service that they have received from our staff. We are really looking forward to extending our hospitality to guests during this exciting time.
Our thanks to Kate for speaking to us about her hotels Olympic preparations – best of luck for this busy period! And remember, there’s still availability in London over the Olympic Games - take a look in Amadeus today. You can take a look at the property featured in this interview using chain code: MULONCHL